All Madhwam orders are dispatched from our central location in Delhi, India. We entrust your garments to reliable, industry-leading courier partners, including FedEx, Blue Dart, DTDC, DHL, and Delhivery, to ensure safe delivery to the shipping address you provide.

By creating an account, you will benefit from a faster checkout process, the ability to securely store shipping addresses, and a centralized dashboard to view all your current and past orders. You will also receive regular updates and exclusive news about our collections via email.

While guest checkout is available, we recommend creating an account if you wish to place an order. It’s a simple process of providing your name, email, and password, and it streamlines the entire purchasing experience.

In rare instances, orders may experience delays due to issues related to couriers or shipment processing. We will proactively keep you updated on the status of your order via calls or emails. You can also reach out to us at Info@madhwam.com or +91 9311109395 for immediate assistance.

You will receive an email notification containing your direct tracking link once your order is dispatched.

For any further clarification or assistance with tracking, please contact our support team at Info@madhwam.com, referencing your unique order number.

We do not process orders for a Post Office Box address.

We can deliver to only one location per order. Therefore, if you wish to dispatch several items to various addresses, please process each destination as a separate, independent order.

We offer a full suite of secure payment options for your convenience. You can complete your transaction using major Credit Cards, Debit Cards, UPI, Net Banking, or through popular Digital Wallets and Cash Cards.

Yes, absolutely. All credit card, debit card, and net banking transactions are processed using a secure encrypted connection.

We partner with industry-leading payment gateways to ensure the highest level of safety and protection for your financial information, so you can transact with complete confidence.

The ideal fit may vary based on the specific fabric, cut, and style of each garment. Before finalizing your purchase, please review our comprehensive Sizing Guide and select the measurement that is best suited to your body.

We make every effort to display the true colors of our garments on our website as accurately as possible. However, the exact colors you see may vary slightly, as they are dependent on the display settings and resolution of your monitor or screen.

We charge a nominal fee for international orders. However, you can qualify for Free International Shipping when your order total exceeds the minimum value in the following countries:

• $100 in United States
• 70 Pound in United Kingdom
• $125 in Australia
• $125 in Canada
• 600 AED in UAE
• 70 USD Rest of the World

We provide a straightforward cancellation process for all our valued customers. You have to submit a cancellation request within 24 hours of placing it.

You can email us at Info@madhwam.com or reach us by call at +91 9311109395.

Any disputes related to transactions will be subject to the jurisdiction of Delhi (India) Courts. We will not be held liable for any loss or damage arising directly or indirectly from the denial of transaction authorization if the Cardholder has exceeded the preset credit limit agreed upon with their bank.

We strongly advise our customers to refer to the washing instructions mentioned on the product tag to prevent damage. As our products are made with delicate, handpicked fabrics and often feature intricate embroidery, we advise professional dry cleaning rather than home washing.

Your refund is typically estimated to be credited to the original account used for payment between 10-14 working days after we initiate the refund process.

Please note that the exact timing of the credit depends on external agencies like banks and payment gateways.